Phu Quoc Go

Privacy Policy

Welcome to PhuQuocGo.vn. We understand that when you visit our website and use our services for booking tours, hotel rooms, and entertainment tickets in Phu Quoc, you are placing your trust in us.

In return for that trust, PhuQuocGo.vn is committed to strictly adhering to data protection principles and making every effort to safeguard your personal information. The Privacy Policy below has been created to help you clearly understand what data we collect, why we collect it, and how we protect your rights.

1. What personal data does PhuQuocGo.vn collect?

We only collect information that is truly necessary to give you the best possible travel experience. This information includes:

  • Information you actively provide: When you register an account, book a tour, or contact us through our support channels, we collect: your full name, phone number, email address, contact address, and any special requests (if applicable).
  • Transaction information: Your service booking history and order codes (We do NOT directly store your credit card/bank account information; all transactions are encrypted and processed through the secure payment gateway of a third-party partner).
  • Automatically collected information: To optimize the website, we automatically collect your IP address, browser type, operating system, access times, and the pages you have viewed on PhuQuocGo.vn through Cookies.

2. How we use your information

All the data we collect serves the purpose of delivering practical value to you:

  • Processing services: Confirming your tour, flight, and hotel bookings, and contacting you to complete the arrangements for your trip.
  • Customer support: Promptly resolving your questions and complaints, or assisting with itinerary changes whenever you need.
  • Personalizing your experience: Suggesting the itineraries, Phu Quoc tours, or special offers that best match your interests and search habits.
  • Promotional information (Marketing): Sending emails/messages about promotions, discount vouchers, or useful travel information (You always have the right to opt out of these notifications at any time by clicking “Unsubscribe” or contacting us).
  • Improving our system: Compiling statistics and analyzing access data to enhance the website’s interface and page loading speed.

3. Data retention period

Customers’ personal data will be securely stored on PhuQuocGo.vn’s server system until:

  • A direct deletion request is made by the customer (via email or hotline).
  • The original purpose of data collection is no longer valid. In all other cases, the information will be kept strictly confidential in accordance with applicable laws.

4. Information sharing policy

PhuQuocGo.vn is committed to NOT selling, exchanging, or renting your personal information to any third party for commercial purposes. We only share information in the following truly necessary cases:

  • Service partners: Providing information (full name, phone number) to accommodation partners (hotels, resorts), airlines, transport operators, or tour operators in Phu Quoc in order to deliver the service you have booked. These partners are also bound by strict confidentiality agreements.
  • Legal requirements: We may be required to disclose information upon an official request from a state regulatory authority, a Court, or where Vietnamese law so requires.

5. Our system security commitment

Protecting your data is the top priority at PhuQuocGo.vn. We apply the most advanced technology standards:

  • SSL Encryption (Secure Sockets Layer): All data transmitted between your browser and the PhuQuocGo.vn server is fully encrypted.
  • Firewall & Server security: Absolutely preventing unauthorized access, cyberattacks, and data theft.
  • Internal security: Only authorized staff who are trained in information security and directly responsible for processing orders are permitted to access your data.

6. Your data control rights

As the lawful owner of your data, you have the full right to:

  • Request access to, review, or obtain a copy of your personal data.
  • Request corrections or updates to your information if there are any errors.
  • Request the complete deletion of your personal information from PhuQuocGo.vn’s system.
  • Withdraw your consent to the processing of your data for marketing and advertising purposes.

7. Use of Cookies

The PhuQuocGo.vn website uses Cookies to remember your preferences, save you from having to re-enter information multiple times, and display more relevant content. You are free to adjust your browser settings to refuse Cookies; however, this may limit some of the useful features on the website.

8. Policy updates

PhuQuocGo.vn reserves the right to update and amend this Privacy Policy to reflect changes in our business operations or legal regulations. Any major changes will be prominently announced on our homepage or sent to you via email so that you are fully informed.

In addition to our commitments on information security, to better understand the rules for booking tours, the cancellation and refund policy, and your rights throughout your trip, please refer to the details on our Terms and Policies page.

9. Contact information

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data control rights, please contact our Customer Care Department:

  • Managing company/entity: PhuQuocGo
  • Support hotline: 0965 669 340
  • Email: phuquocgo.travel@gmail.com
  • Office address: SKY Building, SunGrand, Quarter 6, An Thoi, Phu Quoc Special Zone, An Giang Province, Vietnam

We are always ready to listen and answer any questions you may have, so that your trip to Phu Quoc is always as safe and complete as possible!

Back top